Delivery times at Field Hockey Zone – orders paid by 15:00 on a working day ship the same day from our Żerniki warehouse

Hockey kit delivery times from our shop come down to one hour: an order paid on a working day by 15:00 ships the same day from our warehouse in Żerniki in Greater Poland Voivodeship, and a courier parcel, as our Delivery and payment page puts it, arrives the next working day. DHL or DPD courier costs PLN 19.99, an InPost parcel locker PLN 15.99, and from PLN 1,000 of products in the basket delivery is free. Below we set out how that hour is counted during the week, at weekends and on public holidays, what we will not send to a parcel locker, how to plan a purchase before training or a tournament, and what to do when the size is wrong.

All the rules in this post come from the pages of our shop: Shipping & Payments, the terms and conditions and the returns and complaints page, as of 10 November 2026. Should anything change, the content of those pages applies, not a blog post.

Where we ship from: the warehouse in Żerniki

Every parcel leaves our warehouse in Żerniki in Greater Poland Voivodeship. It is the same address that the terms and conditions give for correspondence and returns: Field Hockey Zone, ul. Składowa 5, 62-023 Żerniki. The shop is run by IDEA4ME.PL Sp. z o.o., registered at the same address, so the order, the shipment, a return and a complaint all go to one place.

The terms and conditions put the dispatch deadline more generally than the Delivery and payment page: a paid order ships within 24 hours on working days, provided the product is available in the warehouse. The 15:00 rule from the delivery page is the everyday version of that principle: paid before 15:00 leaves the same day, paid later leaves the next working day. Questions about a specific product or size before placing an order go through the Contact page.

From payment to pickup: the steps in order

• Step 1: order and payment. You add products to the basket, choose delivery and payment, confirm the order with the button that carries an obligation to pay, and pay online through Tpay.
• Step 2: confirmation. We confirm acceptance of the order by e-mail; at that moment the sales contract is concluded.
• Step 3: dispatch from Żerniki. An order paid on a working day by 15:00 leaves the same day; a later one leaves the next working day.
• Step 4: delivery. A DHL or DPD courier brings the parcel to your address, according to the page on the next working day; with an InPost parcel locker you collect it with the code from a text message.
• Step 5: checking. Inspect the parcel and the product on receipt. Report transport damage straight away with a report drawn up with the courier, and a wrong size is handled by the 30-day return described below.

What counts is payment, not placing the order

The 15:00 cut-off refers to a paid order, not merely a placed one. In our shop you pay online through Tpay, so the two moments are separated only by the time it takes to approve the payment, but it is the moment of payment that decides whether the parcel leaves today. The methods available according to the Delivery and payment page and the terms and conditions:

• BLIK – a code from your banking app, you confirm the payment on your phone.
• Payment card – Visa and Mastercard, paid on the Tpay page with 3-D Secure protection.
• Fast online bank transfer (PBL) – you choose your bank from the list; Google Pay and Apple Pay are in the same group.

You can place an order at any time, through the shop website 24 hours a day, 7 days a week. The sales contract is concluded the moment we confirm acceptance of the order by e-mail to the address given in the order. The binding price is the price at the moment the order is placed, and all prices in the shop are gross prices including 23% VAT. We issue a receipt for every order and, on request, a VAT invoice.

If an order is placed but not paid, the dispatch clock does not start at all. The terms and conditions add that an order not paid within 3 working days may be cancelled. If a payment did not go through, for example because a transfer was interrupted, the simplest thing is to place the order again and pay for it straight away.

Working days, weekends and public holidays: examples from the calendar

A working day is a day from Monday to Friday that is not a statutory public holiday. The examples below follow directly from the rule on the Delivery and payment page; the delivery date in the last column is that page's wording for a courier parcel.

Two examples from the table deserve a comment. Friday after 15:00 and Saturday form one group: the parcel leaves on Monday and, according to the page, the courier parcel arrives on Tuesday. A statutory public holiday, such as 11 November, is not a working day, so an order paid on that day leaves on the next working day.

DHL or DPD courier, or an InPost parcel locker

The list of delivery methods has three options: DHL courier for PLN 19.99, DPD courier for PLN 19.99 and an InPost parcel locker for PLN 15.99. We deliver within Poland. How these options differ in practice:

• Courier (DHL or DPD) – the parcel goes to the address you give. It is the only method for which the Delivery and payment page gives a delivery date: the courier parcel is with you the next working day after dispatch. We ship all products by courier, including those that do not fit in a parcel locker.
• InPost parcel locker – you choose the locker on the map in the basket or at checkout, and the pickup code arrives by text message, which is why we ask for a phone number with this delivery option. Only smaller products ship to a parcel locker. The page gives no separate delivery date for parcel lockers, so we do not promise one in this post.

If the date described on the page matters to you, choose the courier. If a lower cost matters more, and the basket holds only smaller products, choose the parcel locker. For an order from PLN 1,000 of products both methods are free, so the choice comes down to pickup convenience.

What we will not send to a parcel locker, and what the basket shows

Some hockey kit is simply too long or too big for a parcel locker compartment. According to the Delivery and payment page, we ship by courier, not to a parcel locker:

• sticks – for grass and indoor alike, senior and junior;
• stick bags and large sports bags – that is, the roomy bags from the category hockey bags and backpacks;
• goalkeeping protection – leg guards, kickers, goalkeeping pants and body protectors from the category hockey goalkeeping kit.

You do not have to check this yourself. If such a product is in the basket, the parcel locker will not appear among the delivery methods, and the basket will show which product does not fit. That leaves the two courier options, DHL and DPD, at the same price of PLN 19.99. When you buy a stick together with a grip, a ball or a glove, the whole order goes by courier.

Only smaller products ship to a parcel locker; the exclusions are the products listed above from the Delivery and payment page, and whether the parcel locker is available for your order is shown by the basket when you choose delivery.

Free delivery from PLN 1,000: how the threshold is counted

From PLN 1,000 of products in the basket delivery is free, both by courier and to a parcel locker. We count the threshold on the value of the products in the basket before discounts, so any price reduction in the basket does not take away free delivery, and the delivery cost does not count towards the threshold. Three examples:

• products for PLN 1,050 – delivery PLN 0, by courier or to a parcel locker (if everything fits);
• products for PLN 980 – delivery is paid: PLN 19.99 by courier or PLN 15.99 to a parcel locker; PLN 20 short of the threshold;
• products for exactly PLN 1,000 – threshold reached, delivery PLN 0.

A higher-end senior stick with a grip, balls and a bag may cross that threshold on its own; for smaller purchases, for example a grip and two balls, the parcel locker works out cheaper. Current product prices are on the product pages in the shop.

Ordering before training, a tournament or the indoor season

The 15:00 rule lets you count back from the day the kit has to be in the bag. All the dates below follow solely from the rule on the Delivery and payment page for a courier parcel; they are not a separate promise.

• Training on Wednesday evening – pay for the order by Monday 15:00 at the latest: dispatch on Monday, courier parcel on Tuesday. An order from Tuesday before 15:00 gives, according to the page, delivery on Wednesday, that is, with no margin for being away from home.
• A tournament on Saturday – pay by Thursday 15:00 at the latest: dispatch on Thursday, courier parcel on Friday. An order paid on Friday, even in the morning, leaves on Friday and, according to the page, arrives on Monday, that is, after the tournament.
• A new stick before the indoor season – give yourself a margin of a few working days: for checking the length, wrapping the grip and getting used to the stick at the first training session. If the length turns out to be wrong, you have 30 days to withdraw from the contract, which we cover below.
• Travelling to an indoor match – we described a match-day plan from leaving home to getting back in the post Match day indoors – a plan from leaving home to getting back; order any kit you are missing so that, according to the table, it arrives at least a day before you leave.

For a larger tournament order, for example a stick, a bag and protectors, bear in mind the parcel locker restriction: such a set goes by courier. What to pack in the bag for training and a tournament we described in the post Stick bag – how to pack for training and a tournament; that list also works as a shopping list to check a week before you leave, not the day before.

The size is wrong: 30-day return and complaints

Hockey kit is bought in sizes: a stick in inches, shoes and clothing in the manufacturer's sizes, protectors and gloves in sizes from junior to senior. Before ordering, use the size guide, and if something still does not fit, you have two routes described on the Returns & Complaints page and in the terms and conditions.

Return without giving a reason

• Deadline: 30 days from receipt of the goods. The statutory period is 14 days; we have extended it voluntarily. Within that time you inform us of your withdrawal from the contract and send the product back.
• How: write to us with the order number and a note that you are returning the item, pack the product and send it to Field Hockey Zone, ul. Składowa 5, 62-023 Żerniki. The terms and conditions include a model withdrawal form, but a message is enough.
• Condition of the product: you may check it as you would in a physical shop. You are liable only for any reduction in value resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the product. A stick tried out at home is one thing, a stick after a training session on the pitch is another.
• Money: we refund within 14 days of receiving the withdrawal statement, by the same payment method, together with the cost of the cheapest delivery we offer. We may withhold the refund until we receive the goods or proof that they have been sent back. Example: for an order with a product for PLN 300 and courier for PLN 19.99 you get back PLN 300 plus PLN 15.99, that is, the cost of the cheapest delivery in our shop, not PLN 19.99; you cover the difference, because you chose the more expensive method.
• Cost of sending back: the direct cost of sending the goods back is borne by the Customer. The right of withdrawal does not apply, among other things, to products made to individual order, for example personalised club kit.

Complaints and transport damage

• Liability: we are liable for the conformity of the goods with the contract for 2 years from purchase.
• Reporting: describe the problem, attach photos and the order number. We process a complaint within 14 days. If it is justified, because the product is faulty or not as ordered, we cover the cost of sending it back.
• Transport damage: best reported straight away, by drawing up a damage report with the courier. Inspect the parcel on receipt and, if the box is torn or crushed, ask the courier for a report before you confirm receipt.
• Sticks: are consumable equipment. Natural wear, such as scuffing of the head and chips from play on hard surfaces, is not covered by complaints.

Checklist before you click “order”

You finalise the order with the button that carries an obligation to pay, and then go straight to payment. Before you do, check six things that decide when and how the parcel reaches you:

• Day and time. Is it a working day and before 15:00? The parcel leaves today. Is it after 15:00, the weekend or a public holiday? It leaves on the next working day, as in the table above.
• Size. Stick length and the size of shoes, protectors and gloves checked in the size guide and on the product page. That saves a return and a second shipment.
• Delivery method. A stick, a stick bag, a large sports bag or goalkeeping protection in the basket means courier; with only smaller products you can also choose a parcel locker.
• The PLN 1,000 threshold. What counts is the value of the products before discounts; if you are only a little short of the threshold, adding a grip or a ball may work out cheaper than paying for delivery.
• Delivery details. For a parcel locker, a phone number for the text-message code; for a courier, an address where someone will take in the parcel on the next working day.
• Invoice. We issue a receipt for every order or, on request, a VAT invoice.

Delivery questions: short answers

• Can I order at night or on a Sunday? Yes, the shop takes orders 24 hours a day, 7 days a week. Dispatch counts from the next working day according to the table above.
• DHL or DPD, which should I choose? Both options cost PLN 19.99 and both are courier parcels, for which the page gives delivery on the next working day. Choose the carrier you have had better experiences with at your address.
• Why do you ask for a phone number with a parcel locker? Because the pickup code arrives by text message.
• Can I pay on delivery or by an ordinary transfer from my own online banking? The Delivery and payment page lists online payments through Tpay: BLIK, card, fast online bank transfer (PBL), Google Pay and Apple Pay. It lists no other methods.
• Will I get an invoice? We issue a receipt for every order and, on request, a VAT invoice.
• I placed an order but did not pay, what now? An order not paid within 3 working days may be cancelled. Place it again and pay straight away, and then the 15:00 rule applies.
• Can the price change after I place the order? No, the binding price is the price at the moment the order is placed.
• The stick arrived in a size that is too short, what should I do? You have 30 days from receipt to withdraw from the contract; write to us with the order number and send the stick back. Choose the next one using the size guide.

In short: pay on a working day by 15:00 and the parcel leaves Żerniki the same day; by courier, according to the page, you have it the next working day, we send smaller products to parcel lockers, and from PLN 1,000 of products you do not pay for delivery. Questions about a specific order come through the Contact page. You will find a stick for the new season in the category outdoor and indoor hockey sticks.